Refund policy

Refund & Return Policy – Peleni Luxe

We want you to love your purchase.💛

Returns
We accept returns within 7 days of delivery.

To be eligible for a return:

  • The item must be unused and in original condition

  • Must be in original packaging

Non-Returnable Items

  • Customized or personalized items

  • Sale or discounted items

Refunds
Once your return is received and inspected:

  • Refunds will be issued to your original payment method

  • Processing time: 5–10 business days

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Order Cancellations
Orders can only be canceled within 12 hours of purchase.

Chargebacks
We encourage customers to contact us first before filing a chargeback so we can resolve the issue quickly.

“We reserve the right to cancel any order flagged as high-risk.”

For assistance, email us at peleniluxe@gmail.com