Terms of service

 

📜 Terms & Conditions — Peneli Luxe

Last updated: January 2026

By accessing this website and placing an order, you agree to the following terms:

1. General Conditions

You must be at least the age of majority in your jurisdiction to use this site.

We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Custom Orders

Many of our items are personalized or handmade.
Because of this:

  • Personalized/custom orders are non-refundable and non-returnable unless defective.
  • Colors may vary slightly due to screen differences.
  • Production times are estimates, not guarantees.

3. Pricing & Payments

All prices are listed in the store currency and may change without notice. Payment must be completed before production begins.

4. Shipping

Delivery times are estimates and not guaranteed. We are not responsible for carrier delays, customs issues, or incorrect addresses provided by the customer.

5. Returns & Refunds

We accept returns only for:

  • Damaged items
  • Incorrect items sent by us

You must contact us within 48 hours of delivery with photos for verification.

6. Intellectual Property

All content on this site (images, designs, logos, text) belongs to Peneli Luxe and may not be copied or used without permission.

7. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from use of our site or products.