Terms of service
📜 Terms & Conditions — Peneli Luxe
Last updated: January 2026
By accessing this website and placing an order, you agree to the following terms:
1. General Conditions
You must be at least the age of majority in your jurisdiction to use this site.
We reserve the right to refuse service to anyone for any reason at any time.
2. Products & Custom Orders
Many of our items are personalized or handmade.
Because of this:
- Personalized/custom orders are non-refundable and non-returnable unless defective.
- Colors may vary slightly due to screen differences.
- Production times are estimates, not guarantees.
3. Pricing & Payments
All prices are listed in the store currency and may change without notice. Payment must be completed before production begins.
4. Shipping
Delivery times are estimates and not guaranteed. We are not responsible for carrier delays, customs issues, or incorrect addresses provided by the customer.
5. Returns & Refunds
We accept returns only for:
- Damaged items
- Incorrect items sent by us
You must contact us within 48 hours of delivery with photos for verification.
6. Intellectual Property
All content on this site (images, designs, logos, text) belongs to Peneli Luxe and may not be copied or used without permission.
7. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages arising from use of our site or products.