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🚚 Shipping Policy — Peneli Luxe

Processing Time

• Non-custom items: 2–4 business days
• Personalized/custom items: 3–7 business days

Shipping Time

Shipping time varies by location and carrier.

Tracking

You will receive a tracking number once your order ships.

Customs & Duties

Buyers are responsible for any customs or import taxes.

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🔁 Refund & Return Policy — Peneli Luxe

Returns

We accept returns only if:

• Item arrives damaged
• Item is incorrect due to our error

Contact us within 48 hours of delivery with photos at support@peneliluxe.com.

Non-Returnable Items

• Personalized/custom items
• Sale items
• Gift cards

Refunds

Once approved, refunds will be issued to the original payment method.